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FAQs

How do you diamond paint?


1.Think color by number, but using colored beads.

2.Apply adhesive from the small pink pad onto the stylus tool. This allows you to pick up each bead.

3.Peel away part of the film (do not remove completely) covering the adhesive canvas and stick your beads (labeled by number or shape) to the corresponding number or shape on the canvas.

4.It's recommended to start from the bottom and do one color at a time.

5.When you've finished a session, re-cover with film and press lightly with your hand to further secure the beads to the adhesive.

6.Keep your painting covered with film when not in use and repeat the above steps whenever you'd like to work on it again.

7.When completely finished, remove the film covering the canvas and you're ready to display.

 

What forms of payment do you accept?

You can make a purchase at our store with a credit card, debit card, paypal, or amazon pay. All payments are made through a secured network.

How do I checkout?

Once you have added your item to your cart, simply click “checkout” to pay with a credit card,and you will be taken to the checkout page. Fill in your email and your shipping information then click “continue to shipping” and you will be taken to the next page where you then click “continue to payment”. You will then fill out your payment information and click “pay now”. If you choose to pay with PayPal, Apple Pay or Amazon Pay, you will click the corresponding button and will be sent to the “pay now” page. Your order will then be sent to us for processing and you will receive an order confirmation email.

How does shipping work?

Most of our diamond paintings are made to order. Please allow 3-5 days to process your order. Since we ship directly from the manufacturer it can take 12-20 business days for your package to arrive. International orders outside the US can take 15-30 days. In rare cases beyond or control it can sometimes take longer to receive your package. We will send you an email with your tracking number once your order has been shipped. 

International customers, please understand that Diamond Painting Hut is not responsible for any custom fees or delays for international orders, please be patient as it does take longer for international shipping.   

How much does shipping cost?

Shipping is $5.95 for the first item ordered and then $1.95 for each additional item in your cart.  Please understand the shipping and handling fee includes the actual cost to ship, shipping materials, and any other costs included in the shipping of your item.  

What are your standard shipping times?

USA: 12-20 business days

UK:    15-30 business days

Canada: 15-30 business days

Rest of World: 20-45 business days

Why does the tracking show my package in the same location for so long?

This is very normal! When your package(s) is in transit to your location it is not updated right away. Please be patient because it will eventually show the location of your package(s), but it can take several days. When the package(s) arrives in your country it will move quickly to its destination. You can then track it by entering your tracking number into the tracking site.

Why did I receive separate tracking numbers for multiple items purchased? 

Depending on the item(s) purchased, it could possibly be shipped from one of our other factories, so your orders may arrive in multiple packages and will be assigned different tracking numbers.

What shipping provider do you use?

If you are located in the United States, you will receive your package(s) through your local USPS facility or DHL, depending on what was ordered. All other countries will receive their orders shipped through their local shipping sites. All shipping methods can be tracked through the appropriate tracking site.

Why haven’t I received an order confirmation email?

If you have not received a confirmation email, please check your spam or junk folder. If you find that you did not receive a confirmation email please send an email to support@diamondpaintinghut.com and let us know so we can make sure your order is being processed. It may have been caused by a mistyped email address.

Where do I send my photo for my Custom Diamond Painting?

Please send your photo to us in an email to fun@diamondpaintinghut.com with your order # in the subject line and we will start processing your order.

Can I cancel my order?

You can cancel your order within 6 hours of making your purchase. Please send us an email within 6 hours of your order to support@diamondpaintinghut.com with order # and “cancel” in the subject line.

What if I need to return an item I purchased?

No problem! Just contact us by email within 30 days of purchase at support@diamondpaintinghut.com to let us know the reason for your return and we will let you know how to return your item. We do ask that you have everything together as you received it and in its original packaging. You will receive a full refund as soon as we receive the returned item. Refunds via Paypal take up to 24-48 hours to return to your account. Credit card refunds may take 5-10 days to show on your statement depending on the credit card provider. The customer is responsible for any shipping fees when returning an item. 

What if my item is damaged during shipping?

If you receive a damaged product, please contact us with 5 days of delivery at support@diamondpaintinghut.com and let us know. We will ask for a photo of the damaged item before sending a replacement.